Privacy Policy

This Privacy Policy describes how Soetlemoen Bed & Breakfast (“we,” “us,” “our”) collects, processes, and shares your personal information and applies to all of our Platforms and Services. Our “Platforms” include any of our websites, mobile sites, mobile apps, social media accounts, emails, or any other method of interaction with us. Our “Services” refer to any products, accommodations, events, or features offered by Soetlemoen on our Platforms or at our physical premises.

Commitment to Privacy

We take reasonable steps to protect your personal information and comply with both local and international data protection laws, including the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR), where applicable. If you do not agree with our privacy practices, please refrain from accessing or registering on our Platforms.

Who Collects Your Information

Any personal information provided to or collected by us is controlled by Soetlemoen Bed & Breakfast, located in South Africa. For individuals in the European Economic Area or the United Kingdom, we also abide by GDPR requirements.

Information We Collect

  1. Information You Provide Directly:

    • When Registering or Booking: Contact details (such as name, email, and phone number) and payment information.
    • During Stay or Visits: Preferences, feedback, dietary requirements, or other service requests.
    • In Surveys or Competitions: Information entered into forms, or shared via social media or email.

  2. Information Collected Automatically:

    • Log Data: Information on your interactions with our Platforms, pages visited, and search queries submitted.
    • Device Information: Data about your device, such as IP address, browser type, and operating system.
    • Cookies and Tracking: Usage patterns collected via cookies and similar technologies (see “Cookies” below).

  3. Third-Party Information Sources:

    • Social Media Connections: If you choose to connect with us on social media, we may collect publicly available information or information you consent to share with us.

How We Use Your Information

We use collected information to:

  • Provide and personalize our Services for you.
  • Enable you to create an account or profile on our Platforms.
  • Communicate with you regarding bookings, special offers, or updates.
  • Develop and improve our services, customer experience, and digital platforms.
  • For marketing purposes, to inform you about relevant services and events.
  • Comply with legal and regulatory requirements, and protect against unauthorized use or misuse of our Platforms.

How We Share Your Information

We may share information with:

  • Our Group and Affiliates: Related properties or hospitality groups with whom we affiliate to enhance our service.
  • Service Providers: Third-party vendors who help us in providing services (e.g., payment processors, analytics providers).
  • Legal or Regulatory Bodies: In cases where required to comply with legal processes or to protect our rights.
  • With Your Consent: With your explicit consent, for purposes such as external promotions or events.

Data Transfer and Retention

By using our Platforms, you consent to your information being transferred to and stored on servers in South Africa or elsewhere. Information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

Cookies

Our Platforms use cookies to enhance your experience, recognize repeat visitors, and analyze traffic. You can configure your browser to reject cookies, but this may affect your ability to use certain features of our Platforms.

Your Rights and Choices

You have the right to:

  • Access, correct, or update your personal information at any time.
  • Request deletion of your personal data, subject to legal obligations.
  • Restrict or object to certain processing activities, including for marketing.
  • Withdraw consent previously given.
  • File a complaint with local data protection authorities if needed.

To exercise any of these rights, please contact us at [insert Soetlemoen contact email].

Google Analytics

Our Platforms may use Google Analytics for visitor tracking. Google Analytics collects anonymized information about usage patterns to help us improve our service. You can opt-out of Google Analytics Advertising Features via Google’s Ad Settings.

Security Commitment

We employ measures to protect your personal information against unauthorized access or disclosure. While we strive to secure your data, we cannot guarantee absolute security.

External Links

Our Platforms may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.

Contact Us

For privacy-related inquiries, please contact us at soetlemoengeorge@gmail.com